Client Account Manager

Based in our Watford office, the Client Account Manager will work as part of the business development team acting as one of the main points of contact for clients.


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Based in our Watford office, the Client Account Manager will work as part of the business development team acting as one of the main points of contact for clients. They will respond to business proposals and keep our key clients abreast of any developments in technology or commercial opportunities. The purpose is to develop accounts and maintain the relationship within existing and new business streams.

Principal Duties and Responsibilities

  • Analyse and prepare responses for submitted RFP’s
  • Identify opportunities to increase sales of existing assets and opportunities to current accounts
  • Identify pipeline activity to increase revenue
  • Assist with the development of sales tools within the business
  • Assist the MD and BDD with the refining of current administrative processes
  • Operates as the point of contact for assigned customers
  • Develops and maintains long-term relationships with accounts
  • Makes sure clients receive requested products and services in a timely fashion
  • Communicates client needs and demands to business development team
  • Forecasts and tracks client account metrics using CRM database
  • Identifies opportunities to grow business with existing clients
  • Coordinate with staff members working on the same account to ensure consistent service
  • Collaborates with sales team to reach prospective clients
  • Understand and oversee budgets, to identify areas where the business can increase profit and reduce cost
  • Attend necessary training courses to assist with the development of presentations and negotiation skills

Demonstrable Experience

  • Ability to deliver pragmatic solutions that work within a commercial environment
  • Solid track record in positively influencing people at all levels within an organisation
  • Account Management Experience
  • Understanding and experience of Broadcasting Industry
  • Client-focused solutions experience

Required Skills, Abilities, Soft Skill Factors

  • Ability to communicate client needs with staff
  • Influencing client management
  • Ability to manage multiple relationships simultaneously
  • Negotiation and organisation skills
  • Listening skills
  • Communication skills
  • Presentation skills
  • Time management skills
  • Highly effective ability to decipher client requirements through RFP’s

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