Technical Operations Center Operator

Gravity Media exists to create world-class content that inspires and excites. Our 500 people serve clients in all markets, from sport and media to news and entertainment, working all over the world from bases in the UK, Australia, USA, France, Germany, and Qatar. We are driven by client service excellence. We’re always looking and listening, keeping up with the latest broadcast innovations – or pioneering them. Above all, we channel our energy into maintaining our reputation for flawless execution, deep technical expertise and efficient delivery.

We use the collective power of our people and resources to capture, craft and create – putting our clients at the Center of our universe.  We are expert, innovative and reliable; a guiding force in a complex world. It’s what we bring together that sets us apart.

JOB PURPOSE

Riot Games Remote Broadcast Center (RBC) Powered by AWS represents Riot Games’ innovative approach to creating a centralized global broadcast model through a circuit of strategically placed RBCs around the world. First launched under the codename “Project Stryker,” these RBCs work to provide increased capacity for Riot’s esports content and events while also ensuring top-tier quality and consistency across all of Riot’s esports productions.

We are looking for a skilled Technical Operations Center Operator to join our team to ensure broadcast quality and connectivity is maintained to the highest operational level. The TOC Operator will provide critical responses in a dynamic broadcasting environment and will work as part of a high performing Global team in a collaborative manner. They will work with the wider Engineering and Operations team using the very latest technology managing platform channels, ensuring the correct ad insertion rotation, and QC’ing the distribution paths for remote partners across a cloud-based infrastructure.

The ideal candidate will need to be a clear and confident communicator, be able to adapt quickly to on-air changes and remain calm under pressure. Their aim will be to ensure the highest quality visual presentation that informs and inspires viewers and audiences from all around the world. An ability to focus and maintain concentration while being flexible to problem solve is key. In this role, the TOC Operator will be an integral part of the organization’s TOC team and will work under the guidance of the TOC Lead while reporting to the Service Delivery Manager. The position is based in the greater Seattle area. The position may require international travel on occasion.

The successful candidate will be assigned to the Remote Broadcast Center owned and operated by Riot Games. They will work across the Riot Games’ Esport broadcasts featuring championships and tournaments from titles; League of Legends, Wild Rift and Valorant. The TOC Operator will be working with the latest technology in the most advanced Remote Broadcast Centre in the World.

RESPONSIBILITIES

• Building, configuring, and monitoring complex OTT distribution workflows for remote partners, Costreamers, public platforms, and any other distribution partner worldwide.
• Platform channel management, ad insertion during live events and chat moderator assignment.
• Critical assessment of video and audio contribution feeds, proactive monitoring with rapid action to restore service using pre-defined emergency procedures.
• Rebroadcasts with the insertion of adverts on partner platforms.
• Maintain accurate and timely entries into the event’s log throughout the event.
• Monitoring of all transmission equipment and software, escalating faults accordingly.
• Assist with Media tagging and other departmental tasks outside of show times.
• Managing the inbuilt system redundancy to ensure that minimum disruption to services is caused by equipment failures.
• Assist with other departmental tasks outside of show times.
• Update and maintain all SOPs and contribute to new SOPs and the sharing of business/skill knowledge.
• Performing regular reporting on performance of the Centers by identifying and tracking data for KPIs.
• Imparting skill and knowledge to co-workers and colleagues.
• This position will have access to all broadcasting platforms and, as such, must be managed with great integrity. Professional and best practice behaviors in this role are essential at all times.

H&S

Ensuring that all company risk assessments are observed where applicable to your role, taking ownership of improvements and escalating concerns where necessary.

EXPERIENCE PROFILE

• 3+ years proven experience with video transmission, encoding and decoding, a Technical Operations Center, or Broadcast Master Control environment.
• Knowledge of cloud-based and on-prem live streaming, encoding, and packaging solutions.
• An understanding of the conversion of baseband video to a compressed video format to facilitate delivery across a variety of networks and platforms.
• Experience in a live event production operation environment, preferably sports.
• Background working with cloud-based and file-accelerated media upload applications.
• Experience with OTT monitoring and compliance.
• Fundamental understanding of IT networking infrastructure.
• Detailed operational knowledge of tools used to diagnose issues with video and audio feeds, including waveform monitors and audio monitoring units.

COMPETENCIES

• Ability to work in a live broadcast environment and maintain focus and the ability to accommodate high pressure citations and tight deadlines.
• Up-to-date knowledge of new and emerging Broadcast Technologies.
• Time management and how-to prioritize workload and asks.
• Key communicator – can listen and understand requests and incorporate other viewpoints in the approach to work and problem solving.
• Strong computer skills, including working knowledge of Microsoft Office Suite apps, and ability to learn and utilize Google business apps.

QUALIFICATIONS

• Degree or certification in a related field.

PHYSICAL QUALIFICATIONS

• Ability to sit, reach outward or above the shoulder, stand, walk, handle with fingers, stand, bend, and stoop.
• Ability to operate a keyboard, view a video display terminal screen, ability to use telephone equipment.
• Ability to lift up to 20 pounds and push or pull up to 25 pounds.