Senior Media Coordinator

Job title: Senior Media Coordinator / Des Moines, Washington

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A brief summary 

We are looking for a Senior Media Coordinator, with an exacting attention to detail, to join our Media Asset Management Team in Seattle. The ideal candidate will have strong leadership skills, will share an enjoyment for Metadata inputting and archiving and will be charged with streaming to millions of viewers around the world.

You will need to be a clear and confident communicator, able to adapt quickly to on-air changes, and remain calm under pressure. Your aim will be to lead our team of Media Coordinators to ensure the accurate tagging of an active live event, supporting Sponsors and Producers with clips and footage and ensuring that feeds are recorded and monitored for QC purposes. You will help to lead new workflows and initiatives as directed by the Media Asset Manager. You and your team will also retrospectively tag and add Metadata to previous broadcasts for archival, ensuring naming conventions are adhered to.

Executing day-to-day Media Management activities using our internal platforms at our client’s Remote Broadcast Center, the ideal candidate will develop a comprehensive understanding of live event productions from the pre-production phase through to the end of the process.

In this role, you will be an integral part of the Media Asset Management Team, and you will report to the Media Asset Manager at the Remote Broadcast Center. This position is based in the Greater Seattle Area. The position may require international travel on occasion.

What you’ll be responsible for

• Commitment to excellence and upholding best practices for MAM department.
• Foster MAM Team growth, support and collaboration.
• Create consistency and front-facing support for wider Riot Games / Gravity Media Teams
• Scheduling Media Coordinators for event support in conjunction with the Media Asset Manager to ensure there are no breaks in service and to account for time off.
• Workflow Efficiency: Reviewing workflows created by client Global Content Operations (GCO), deploying them in collaboration with the RBC Media Asset Manager.
• Ensure consistency in GCO standard practices and help to implement new workflow changes from event to event.
• Work with Media Asset Manager on tasks, action items, scheduling and planning laid out by MAM plan.
• Work with Media Asset Manager to update and improve event SOPs based on product changes and event specific requirements, ensuring Media Coordinator Team adoption.
• Follow up on daily reports issued by Shift Lead Media Coordinator to ensure SOP are followed, flagging delivery issues and asset recovery to the RBC Media Asset Manager where relevant.
• Review application of Global tagging standards and ensure accuracy & timeliness benchmarks are met.
• Necessary documentation for event functions (game data sheets, deliverables tracker.
• Confirming and communicating naming conventions.
• Wildmoka event scheduling and SRT provisioning to TOC.
• Throughout the event, amplify support to user base of GCO products during event – communicating product changes, providing user support and education as they arise, updating MAM plan as broadcast needs.
• Ensure consistency in client GCO standard practices and help to implement new workflow changes from event to event.
• Aid in the deployment and support of Media Asset Management plan (preplanning and anticipating requirements for new & existing tournaments).
• Ensure support requirements for all events and the broadcast team in RBC is communicated to the MAM Team.
• Create documentation and training opportunities for Media Coordinator Team, alongside the RBC Media Asset Manager, to ensure a shared product knowledge and shared source of truth.
• IBC planning, identifying vendors an creating an itinerary and action plan as well as sharing learnings report with Media Asset Manager upon return.

In this management role we’ll be expecting you to:

• Be the first point of contact for direct reports and MAM Team when MAM Lead is not available for any queries, escalations, and feedback.
• Hold regular meetings with team to align on topics, direction, information sharing, create an opportunity for the team to be heard and sense of community.
• Regularly review workload across the team to ensure efficiency and balance.
• Provide feedback to direct reports to allow continued growth.
• Ensure new members have a thorough onboarding process including regular review during probation (excludes onboarding provided by HR).
• Actively support the development of team through action plans.
• Actively manage poor performance.
• Communicate and reinforce key business messages to your team, for example following Manager Meetings, Town Halls, email communications.
• Understand key Company policies/processes and help your team to understand.
• Be responsive to requests for information to colleagues and other departments.
• Ensure your team complete all mandatory training.
• Carry out an annual performance review with each member of your team.
• Take any necessary steps to ensure that individuals are not subjected to harassment, sexual harassment, or bullying.

This role is for you if

Required Qualifications

• 5 years of experience with Media Asset Management System.
• Experience with any of the following software is highly preferred: Iconik, Cantemo, Front Porch Digital or Dalet, and media conversion tools like Adobe Media Encoder, Elemental Server, Telestream Vantage.
• Passionate about troubleshooting issues, exploring, and experimenting new methods.
• Working knowledge of main broadcast and digital video and audio formats.
• Experience with cloud-based & file-accelerated media upload and applications and understanding of the conversion of video formats to be deliverable across a variety of networks and platforms.
• Passionate about Esports, specifically Riot Games products.
• Any background or experience with Live production – with strong fundamentals in video content production workflows and related production technologies.

Desired Qualifications

• Basic knowledge of XML and JSON.
• Experience working with and operating EVS for file extraction.