IT Support Technician – Tier 2

Type: Permanent


Gravity Media exists to create world-class content that inspires and excites. Our 500 people serve clients in all markets, from sport and media to news and entertainment, working all over the world from bases in the UK, Australia, USA, France, Germany and Qatar. We are driven by client service excellence. We’re always looking and listening, keeping up with the latest broadcast innovations – or pioneering them. Above all, we channel our energy into maintaining our reputation for flawless execution, deep technical expertise, and efficient delivery.

Due to continued growth, an opportunity has arisen for experienced IT Support (Tier 2/3) to join our team in Sydney.

Role Overview

This is a great opportunity to take the next step in your career. Reporting to Gravity Media Australia’s Head of Technology, the IT Support Tier 2 is primarily responsible for the day-to day facilitation of the corporate service desk and our business systems continuity. As a secondary task you will also support projects in both corporate and potentially some broadcast aspects of Gravity’s work.

Providing a high level of customer service to all internal and external clients is crucial.  You will ensure the smooth running of all software, compute, storage and networking. Problem solving and troubleshooting when necessary, liaising with relevant stakeholders across multiple countries and maintaining a high level of professionalism. The IT Support (Tier 1) will report into this role.

This is a hands-on role that requires a highly organised person with good communication skills.


  • Proactively identifying and acting on opportunities to improve and update software and systems
  • Implementing IT policy and best practice guides for the organisation
  • Conducting regular system audits
  • Participating in regular operational updates or reports with technical departments
  • Co-ordinating and determining timeframes for IT projects including system updates, upgrades, migrations and outages
  • Reporting on allocation of IT budget
  • Administering change control
  • Providing direction and support for tier 1
  • Identifying opportunities for team training and skills advancement
  • Running regular checks on network and data security
  • Network Support across corporate and broadcast systems.
  • Microsoft 365 administration
  • Active Directory
  • VM Infrastructure deployment
  • Meraki SDN ecosystem administration
  • Oversight of the infrastructure, applications, providing direction and guidance
  • Service desk ticket support

To be successful in this role you will have:        

  • Project / Change – Planning and coordination, determining resourcing and budgets for projects and determine status updates and prioritisation in accordance with risk level
  • Mentoring, coaching and support of ICT team
  • Strong Organisational and time management skills
  • ICT strategy and change – start conversations around the change that is coming in the industries newly endorsed best practices
  • AWS and Azure experience
  • Broadcast or media experience, particularly networking in broadcast facilities and streaming video preferred but not essential

In return, we will offer a competitive remuneration package commensurate with the skills and experience of the successful applicant, and a chance to work for a global leader in broadcast solutions!

Gravity Media is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.