IT Support Technician – Tier 1

Type: Permanent


Gravity Media exists to create world-class content that inspires and excites. Our 500 people serve clients in all markets, from sport and media to news and entertainment, working all over the world from bases in the UK, Australia, USA, France, Germany and Qatar. We are driven by client service excellence. We’re always looking and listening, keeping up with the latest broadcast innovations – or pioneering them. Above all, we channel our energy into maintaining our reputation for flawless execution, deep technical expertise, and efficient delivery.

Due to continued growth, an opportunity has arisen for a helpdesk IT Support (Tier 1) to join our team in Sydney.

Role Overview

The IT Support Technician (Tier 1) is responsible for providing first line technical support for users within the business. Providing a high level of customer service to all internal and external clients. Problem solving and troubleshooting when necessary, liaising with relevant stakeholders and maintaining a high level of professionalism.
The role would suit a graduate or first-time job seeker looking to embark on a career in IT with a major broadcast media organisation.


• Initial support ticket handling to classify and if necessary clarify the issue or request
• Handling problems and queries in a professional and timely manner
• Escalating support incidents to IT Support (Tier 2 and 3) where necessary
• Assisting in general client support and administrative tasks
• Preventative maintenance of hardware and software
• Practical deployment of new hardware and systems.

To be successful in this role you will have:

• Willingness to learn and the ability to pick up new systems and procedures easily
• Excellent customer service & communication skills both verbal and written
• Exposure to the IT sector is not essential however will be highly regarded
• Self-starters who are motivated to kick-start their careers in technology

In return, we will offer a competitive remuneration package commensurate with the skills and experience of the successful applicant, and a chance to work for a global leader in broadcast solutions!

Gravity Media is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.